“We had 3 disconnected systems and staff spending half their day on admin calls. Now everything is in one place. Our no-show rate dropped 42% in the first month alone.”
The Challenge
Patient data fragmented across 3 disconnected systems. Appointment scheduling handled entirely by phone calls. Doctors had no shared view of patient history.
- 3 separate systems for patient records, appointments, and billing — no integration
- 100% of appointment booking done by phone — 2 admin staff handling 200 daily calls
- No-show rate at 28% — no automated reminders
- Doctors unable to view complete patient history across visits
The Solution
Unified web portal with online appointment booking, shared medical records, role-based doctor dashboards, and automated patient reminders.
Stakeholder workshops with doctors, admin staff, and management. Data architecture designed.
Core portal built: unified patient records, appointment booking system, and doctor dashboards.
Admin portal, automated SMS/email reminders, and billing module built and tested.
UAT, staff training, data migration, and go-live. 3,000 patients onboarded in week 14.
The Result
No-show rate down 42%. Admin workload reduced by 60%. 3,000 patients onboarded in week one of go-live.
- Appointment no-show rate reduced from 28% to 16% via automated reminders
- Admin call volume reduced by 60% — online booking handling 73% of appointments
- Doctors now have complete patient history in one view
- 3,000 patients successfully migrated and onboarded at launch