An FMCG distributor
Order capture was on paper carbon copies, re-keyed by back-office teams at night. Reps spent 40% of every day on admin. Schemes were reconciled manually and disputes ate two weeks of every quarter.
Migrated the reps and their outlet list onto the app in six weeks, region by region rather than all at once. Order-to-invoice went from about 36 hours to under 4. Scheme disputes dropped sharply once the calculation was visible to the rep at order time — the finance team stopped budgeting two weeks a quarter for reconciliation.
