Specialised · under Web App Development
Customer Portal Development Services
Email-and-spreadsheet customer service ceiling at ~200 customers. Self-serve portals scale support without scaling headcount — order status, billing, documents, tickets, account management, all in one branded surface.
What we build
- Self-serve account management
- Order / subscription / contract management
- Document repository (invoices, statements, contracts)
- Support ticket creation and tracking
- Knowledge base and help articles
- Renewal and upgrade flows
- User and team management
- Branded with your design system
- Mobile-responsive
- SSO + custom authentication
What you receive
- Multi-role customer portal (admin, user, viewer)
- Integrations with CRM, billing and support systems
- Document management
- Email notifications and reminders
- Audit logs for compliance
Why custom over off-the-shelf
Generic portals don't match your brand
Off-the-shelf customer portals (Salesforce Communities, Zendesk Help Center) look generic and feel disconnected. Custom portals match your brand exactly and integrate seamlessly.
Deep integration with your back office
Custom portals integrate natively with the CRM, ERP, billing system and support tools you already run — no fragile API limits.
Pricing and timeline
Price range
$18,000 – $60,000
USD, fixed-cost after written scope
Timeline
8 – 14 weeks
From kickoff to production
FAQ
Is a customer portal different from a customer dashboard?
Yes. Dashboards are typically for internal use (your team viewing customer data). Portals are external — your customers logging in to self-serve.
Can you integrate with our existing CRM / billing?
Yes. Salesforce, HubSpot, Stripe, Chargebee, Zoho — all standard integrations. We also build custom integrations for proprietary systems.
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See details →Admin Dashboard Development
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See details →Ready to scope this?
Fixed-cost proposal and delivery plan within 48 hours of a 30-minute discovery call.
Get a proposal