“Our vendors were calling us for every order. Now they log in, browse the catalogue, and place orders in minutes. The 93% reduction in order cycle time has transformed our operations.”
The Challenge
Manual B2B order process with 4-hour cycle times. No digital catalogue. 200+ vendors placing orders entirely by phone, fax, and email.
- Average order cycle time of 4 hours — phone call, manual entry, confirmation email
- No digital product catalogue — vendors had no visibility of stock levels or pricing
- Order entry errors at 18% — wrong SKUs, outdated pricing
- Zero real-time inventory visibility for purchasing team
The Solution
Multi-tenant SaaS platform with digital catalogues per vendor, automated ordering workflows, and real-time inventory sync.
Business process mapping and multi-tenant architecture designed. 200 vendor onboarding plan created.
Core SaaS platform built: vendor login, digital catalogues, and automated order placement.
Real-time inventory sync, order tracking, automated invoicing, and delivery scheduling built.
Vendor onboarding portal, training, and phased rollout to all 200+ vendors.
The Result
Order cycle time from 4 hours to 18 minutes (93% reduction). 200+ vendors onboarded in first quarter. Order errors down to 2%.
- Order cycle time: 4 hours → 18 minutes (93% reduction)
- 200+ vendors onboarded and transacting within the first quarter
- Order entry errors reduced from 18% to under 2%
- Purchasing team now has real-time inventory visibility across all SKUs